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Business Partners: Apple & AT&T

Jul. 8th, 2009 | 04:34 pm

Saturday I decided I would like an Apple iPhone. Instead of drive to the Walden Galeria Apple Store and because I wanted to get a discount for working at University at Buffalo, I went to the AT&T store on Niagara Falls Boulevard in Tonawanda.

I told the AT&T associate I was interested in purchasing an iPhone 3GS, but would like to know what kind of discounts they had for UB associates and what I needed to redeem them. He told me that I would need a pay stub.

I returned to the store with a paystub. Then I was told they didn't have any iPhone 3GS in stock and I would have to reserve one on the next shipment. I asked if I could purchase one at the Apple Store and then have him set up my plan. He hesitated and said, "No." So he took my information and reserved an black 16gb 3GS. He did not set up my plan at that time, and said he could do that when the phone came in. He did not offer to reserve an iPhone until I returned, or tell me that they did not have any in stock. Instead, I had to drive to my house and back to the store to reserve an iPhone, something I could have done during my initial visit.

Today, Wednesday, I decided I did not need an iPhone at this time, and my father told me he would allow me to be on his Verizon plan until the end of the year. This would save my considerable money, although I still wanted to purchase an iPhone after this period when the cost of an iPhone plan over a individual talk time + texting plan would be considerably less than what I pay to be on my father's plan.

I returned to the store with my receipt and asked if I could receive a refund. They did not receive the phone yet. The associate told me that they could not refund me my money until the phone is received at the store. I asked to speak with a manager so they could explain that policy to me. The associate became ornery,

"You can get mad all you want but it's not going to change the policy."

I told him I'll call AT&T and Apple regarding this. I called in the parking lot because I didn't want to make another trip to the store. The customer service representative called the store manager and assured me that was the store policy. He said I would not be charged a restocking fee, although without hearing this from the store manager this may not be granted.

I called Apple, who called AT&T, who told the Apple associate that they cannot do anything and that I would "need to get angry in the store until they give me my money back."

Ridiculous customer service. I will no longer purchase a phone that requires me to do business with AT&T at any point in the future. An explanation of the store policy would have sufficed, and not being able to speak with a store manager for any reason is a good way to form a bad relationship with a customer.

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The pitfalls of a scatterbrain.

Sep. 24th, 2008 | 07:33 pm

"You really are oblivious to the world around you", is what my friend said as I got out of the car in a parking lot at school. She was standing in front of my car, as I parked in a row that is parallel to a sidewalk. I failed to recognize it was her. I should have figured it was somebody I knew. Not many girls walk down that sidewalk, as it's near the engineering buildings.

I forgot my Sigg water bottle. I was sad.

My Sigg bottle is pretty neat. It has gorillas on it. Optimus Pride is proud.

30 seconds later I remembered that I left in in my professor's office. aha!

Today I lost my car keys. I looked around, looked at the clock, and judged the consequences of being late versus the pride I'd experience when I found those keys.

I'm not a very proud person, so I grabbed my extra key and headed out to my car. I always lock my car in the driveway because I have very little faith in human beings. The fact that Perks on campus no longer sells frozen hot chocolate is evidence that indecent people will ruin anything.

I found out today that Wegmans sells frozen hot chocolate.

After I inserted my key and opened the door, my car alarm went off. It's a factory alarm. Honda doesn't trust people either. I figured, fine, I'll just start you anyway. No, how stupid of me, it would disable the ignition if it thought somebody was breaking in. So I tossed my bag in the passenger's seat and went back inside to look for those darn keys.

I didn't find them, so I asked my brother if he could drive me to school. I got my bag out of my car, causing my car alarm to start its 5 minute incompetent owner countdown.

I put the bag in front of my brother's car, and ran inside. I forgot that my cell phone battery was probably in need of electrons, so I grabbed my vavvvvvefunction torpedo (charger) and then went back outside to put it in my bag.

My keys were clipped inside my bag, where I put them when I am on campus. I clipped them inside when I left for school 5 minutes prior to...leaving for school.

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lost and found

Sep. 21st, 2008 | 12:41 pm
music: A Wild and Distant Shore - Michael Nyman

What good are are any of these memories, anyway?

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Nov. 24th, 2007 | 10:17 am
location: Don't Think of Me
music: Dido

My hard drive broke in my computer. I swore Apple off.

After the initial cursing of Apple using my iPod nano (edit for clarity: via my limited Voodoo knowledge), I got it back within 2 days (including the Thanksgiving holiday). I got it home, prepared to install Tiger, then Leopard (I wouldn't have my version of iLife if I had just installed Leopard). No go. WHY!?

So I called Apple Care and they were closed for Thursday and Friday. After thinking how shitty that was for me, I thought of how great it was for the people that work in the call center. So I got over it. And called the Apple store. A kind Genius knew what the problem was and I was on my way to imaging my computer within 3 minutes. That's awesome service. I think I will write Apple a letter explaining how happy I am with the Walden Galleria Apple store. Then ask them to put one on Elmwood.

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Oct. 4th, 2007 | 07:35 pm

They are really awkward.

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Aug. 24th, 2007 | 09:21 pm

Healer Idealists are abstract in thought and speech, cooperative in striving for their ends, and investigative and attentive in their interpersonal relations. Healer present a seemingly tranquil, and noticiably pleasant face to the world, and though to all appearances they might seem reserved, and even shy, on the inside they are anything but reserved, having a capacity for caring not always found in other types. They care deeply-indeed, passionately-about a few special persons or a favorite cause, and their fervent aim is to bring peace and integrity to their loved ones and the world.

Healers have a profound sense of idealism derived from a strong personal morality, and they conceive of the world as an ethical, honorable place. Indeed, to understand Healers, we must understand their idealism as almost boundless and selfless, inspiring them to make extraordinary sacrifices for someone or something they believe in. The Healer is the Prince or Princess of fairytale, the King's Champion or Defender of the Faith, like Sir Galahad or Joan of Arc. Healers are found in only 1 percent of the general population, although, at times, their idealism leaves them feeling even more isolated from the rest of humanity.

Healers seek unity in their lives, unity of body and mind, emotions and intellect, perhaps because they are likely to have a sense of inner division threaded through their lives, which comes from their often unhappy childhood. Healers live a fantasy-filled childhood, which, unfortunately, is discouraged or even punished by many parents. In a practical-minded family, required by their parents to be sociable and industrious in concrete ways, and also given down-to-earth siblings who conform to these parental expectations, Healers come to see themselves as ugly ducklings. Other types usually shrug off parental expectations that do not fit them, but not the Healers. Wishing to please their parents and siblings, but not knowing quite how to do it, they try to hide their differences, believing they are bad to be so fanciful, so unlike their more solid brothers and sisters. They wonder, some of them for the rest of their lives, whether they are OK. They are quite OK, just different from the rest of their family-swans reared in a family of ducks. Even so, to realize and really believe this is not easy for them. Deeply committed to the positive and the good, yet taught to believe there is evil in them, Healers can come to develop a certain fascination with the problem of good and evil, sacred and profane. Healers are drawn toward purity, but can become engrossed with the profane, continuously on the lookout for the wickedness that lurks within them. Then, when Healers believe thay have yielded to an impure temptation, they may be given to acts of self-sacrifice in atonement. Others seldom detect this inner turmoil, however, for the struggle between good and evil is within the Healer, who does not feel compelled to make the issue public.


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I took a nap...

Aug. 1st, 2007 | 12:42 am

...and I had a dream about a turtle.

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this song...

Jun. 21st, 2007 | 06:53 pm
music: Winter - Tori Amos

...this picture
...this picture

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biking goodness

Jun. 9th, 2007 | 11:33 am

clickitttt. doitttt

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This journal...

Jan. 18th, 2007 | 09:49 pm

I like what I have written. I thought some of it was a bit personal for the impersonal internet. So what I had written is friends only, and what I will write will be impersonal.

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